Call Detail

Apr 24, 2026 at 1:10 PM

Caller
Thomas Wright
+1 (416) 555-0778
Duration
26s
Full recording available
Urgency
medium
Status
contacted

Summary

Existing patient needing insurance verification before root canal scheduled for next week. Took details and flagged for front desk to verify before appointment.

Transcript

AI
Maya (AI)00:00

Thank you for calling Bright Smile Dental. This is Maya. How may I help?

C
Thomas Wright00:03

Hi, I have a root canal scheduled next week and wanted to confirm my insurance will cover it.

AI
Maya (AI)00:09

Absolutely, Thomas. I'll make sure our team verifies your coverage before your appointment. What's your insurance provider and policy number?

C
Thomas Wright00:15

Manulife, policy 8849201.

AI
Maya (AI)00:18

Thank you. I've noted this for our front desk team. They'll verify your coverage and call you back within 24 hours. Your root canal appointment remains confirmed for next Tuesday.