Call Detail

Apr 26, 2026 at 10:45 AM

Caller
Emily Zhang
+1 (416) 555-0678
Duration
28s
Full recording available
Urgency
low
Status
needs-callback

Summary

New patient looking for a routine cleaning. Provided availability options. Patient requested a callback to confirm insurance details before booking.

Transcript

AI
Maya (AI)00:00

Thank you for calling Bright Smile Dental. This is Maya. How may I assist you?

C
Emily Zhang00:03

Hi, I'd like to book a cleaning. I'm a new patient.

AI
Maya (AI)00:07

Welcome! We'd love to have you. We have cleaning appointments available Wednesday at 10 AM or Friday at 3 PM.

C
Emily Zhang00:13

Those times might work. Before I book, do you accept Sun Life insurance?

AI
Maya (AI)00:17

Yes, we do accept Sun Life. To be certain about your specific plan coverage, would you like our team to call you back within the next hour with details?

C
Emily Zhang00:24

That would be great, thank you.